AI answers your guests in under a minute, day and night. Our team handles the rest.
Routine questions are answered by AI from your approved answers. Our team handles everything else. One flat monthly price per property, no commission.
Replies come only from answers you approve · No commission · No contract
You didn't buy a property to answer Wi-Fi questions at midnight.
Most guest messages are the same twenty questions, and too many arrive after 10pm. AI answers them from your approved answers, in your voice, and our team picks up the rest.
What Guest Desk does
Available with setup means the feature is built, but needs the right connection, verification and your approval before it runs. Coming soon means it is not yet available as a connected Guest Desk service.
Guest messaging, handled for you
Spend less time answering the same questions and more time looking after your property.
Get paid without the awkward chasing
Give guests a secure way to settle their balance, while keeping you in control.
Release check-in details only when it is safe
Protect access to your property without manually checking every payment.
Turn spare time into extra revenue
Offer useful early check-in and late check-out options without promising a room that is not ready.
A housekeeping app that keeps everyone in step
Give staff a clear phone-friendly plan, not a stream of messages to piece together.
See what is likely to reach your bank
Plan the week with a clearer view of money taken and money still on its way.
Not available yet. We are building it.
Everything Guest Desk does
- Guest messaging, handled for youAvailable with setup · some parts coming soon
- Get paid without the awkward chasingAvailable with setup · some parts coming soon
- Release check-in details only when it is safeAvailable with setup
- Turn spare time into extra revenueAvailable with setup · some parts coming soon
- A housekeeping app that keeps everyone in stepAvailable with setup · some parts coming soon
- Know what needs your attentionAvailable with setup · some parts coming soon
- See what is likely to reach your bankComing soon
- Automation with practical safeguardsAvailable with setup
- Works with CloudbedsAvailable with setup
- Keep on top of reviewsAvailable with setup · some parts coming soon
Three steps to a quieter phone
Our target is to have properties live within 48 hours of receiving your instructions and inbox access.
Connect your property system
Connect your PMS or forward your direct-booking email. Without a PMS, add our team as co-host on Airbnb, Booking.com or Vrbo.
We set up your messages
Tell us your tone and sign-off and approve the answers the AI may use. We set up and verify the connection with you.
Go live
Once you have approved it, routine questions are answered by AI from your approved answers. Anything else goes to our team, and emergencies, damage and refunds go to you.
What AI and our team handle. What goes to you.
You approve the answers and set the rules.
AI and our team handle
- Routine questions answered by AI from your approved answers
- Check-in instructions, Wi-Fi, parking and local tips
- Questions the AI cannot answer passed to our team
- Drafts prepared for team review on team-assisted channels
- Handover notes so you only see what matters
Goes to you
- Emergencies, owner contacted by your rules
- Damage
- Refund requests
- Maintenance issues
- Early check-in requests, by your rules
One flat price per property
Published in GBP, ex VAT. No setup fee, no contract, no commission.
Stays
Holiday lets and serviced apartments, 1–9 properties
- Up to 15 bookings per property/month
- Then £3 per extra booking
- No setup fee, no contract
Stays 10+
Operators with 10 or more properties
- Up to 15 bookings per property/month
- Then £3 per extra booking
- No setup fee, no contract
Hotel
Hotels and B&Bs with up to 20 rooms
- Up to 400 guest conversations/month
- Then £0.50 per extra conversation
- No setup fee, no contract
Hotel Plus
Hotels with 21–50 rooms
- Up to 1,000 guest conversations/month
- Then £0.50 per extra conversation
- No setup fee, no contract
Founding member: 20% off for the first 25 customers. Eligibility is confirmed by our team; it is not applied automatically.
Doing it by hand, or with Guest Desk
The same jobs, with less of your evening.
Compared with the alternatives
Typical UK prices. Your quotes may differ.
| Guest Desk | A co-host | Hiring a VA | Doing it yourself | |
|---|---|---|---|---|
| Price | From £49 per property/month | 10–15% of revenue, or £150–£400 per property/month | £500–£900+ a month for a whole staff member | Your evenings |
| Reply time | AI replies to routine questions in under a minute; the team handles the rest | Varies | Depends on their shift | When you see it |
| Cover | AI answers routine questions day and night; our team handles everything else | Varies | One person, one shift | None |
| Commission | None | Yes | None | None |
| Setup | Target: live within 48 hours of your instructions and inbox access | Days to weeks | Recruit and train | None |
| Contract | None | Often | Employment or agency terms | None |
Questions
Straight answers.