One flat monthly price per property.
All prices in GBP, ex VAT. No setup fee, no contract. Annual billing is two months free.
No card is needed for the 14-day trial. It starts when you sign up and cannot be restarted. The trial ends after 14 days and does not automatically convert to a paid subscription. You can complete paid checkout after the trial ends; without checkout, no subscription starts and no payment is taken.
Add Operations
An optional upgrade for payments, check-in, housekeeping and reporting. Honest about what is live today.
Operations is being rolled out in stages, Cloudbeds first. Available tools require connection and property setup. Features marked coming soon are not live; buying the upgrade does not switch on automations.
Get paid before guests arrive
Partly availableAvailable after setup: Secure Cloudbeds payment links, an approval queue and balance-gated code delivery after setup.
Coming soon, not live: The full smart reminder schedule by rate type, arrival day and in-house balance.
Check-in on autopilot
Partly availableAvailable after setup: Fresh £0 balance checks, configurable release times and encrypted room instructions. Room-change safeguards are partly built.
Coming soon, not live: Complete room-change resend alerts and the five-minute check-in failure watchdog.
Never miss money
Partly availableAvailable after setup: Unpaid-balance cases, owner approval and follow-up tracking.
Coming soon, not live: 48-hour decision prompts, no-show deadlines, non-refundable recovery and cancellation-fee review. Guest Desk never cancels bookings itself.
Housekeeping made simple
Partly availableAvailable after setup: Restricted staff logins, daily changeovers, room-ready status and guest tasks. Staff cannot see codes. Read-only room-conflict warnings.
Coming soon, not live: Room-ready write-back to your PMS and the extended housekeeping outlook.
Know your numbers
Partly availableAvailable after setup: A limited daily operations summary with unpaid and failed-send counts.
Coming soon, not live: The full 07:00 owner report, payout forecasts, payment alerts and OTA commission checks.
Upsells that pay
Partly availableAvailable after setup: Early check-in and late check-out workflows with availability checks, payment confirmation and booking-item recording; Cloudbeds catalogue setup and testing required.
Coming soon, not live: Turnkey commercial onboarding across more PMS providers.
Safe by design
Partly availableAvailable after setup: Separate activation switches, owner approval gates, audit records and staff privacy controls.
Coming soon, not live: A unified LIVE/test lock, system-wide emergency stop and timed communication hold.
Base vs Base + Operations
| Base | Base + Operations | |
|---|---|---|
| Monthly, ex VAT | £59 | £79 |
| Annual, ex VAT | £590 | £790 |
| AI guest replies | Included | Included |
| Operations tools | Not included | Staged, see labels above |
Prices per property, ex VAT. The founding-member discount applies to both lines. Annual billing is two months free. Stays are billed with the same quantity for each property.
Start trial with OperationsStays
Holiday lets and serviced apartments, 1–9 properties
- Up to 15 bookings per property/month
- Then £3 per extra booking
- No setup fee, no contract
Stays 10+
Operators with 10 or more properties
- Up to 15 bookings per property/month
- Then £3 per extra booking
- No setup fee, no contract
Hotel
Hotels and B&Bs with up to 20 rooms
- Up to 400 guest conversations/month
- Then £0.50 per extra conversation
- No setup fee, no contract
Hotel Plus
Hotels with 21–50 rooms
- Up to 1,000 guest conversations/month
- Then £0.50 per extra conversation
- No setup fee, no contract
Founding member: 20% off for the first 25 customers. Eligibility is confirmed by our team; it is not applied automatically.
Fair use and overage
- Stays: £3 per extra booking above the per-property allowance.
- Hotel: £0.50 per extra guest conversation above the monthly allowance.
- Hotel plans are billed as a single property (quantity 1). Stays plans are billed per property.