Every feature below is labelled honestly: built and available with setup, or coming soon.
Available with setup means the feature is built, but needs the right connection, verification and your approval before it runs. Coming soon means it is not yet available as a connected Guest Desk service.
Spend less time answering the same questions and more time looking after your property.
Available with setup
One place for connected email, website chat and supported OTA message routes.
AI drafts or sends routine replies around the clock using answers you have approved, with human oversight and owner escalation.
Booking.com relay replies where the property has an approved sender and a reply-capable guest address.
Airbnb and Expedia messages through supported forwarding routes, or team-assisted replies where an automatic route is unavailable.
Quiet hours for scheduled information; urgent guest messages can still reach your team.
Coming soon
WhatsApp messaging.
Direct OTA inbox connections where partner access is required.
Available with setup · some parts coming soon
Get paid without the awkward chasing
Give guests a secure way to settle their balance, while keeping you in control.
Available with setup
Cloudbeds balance checks and secure pay-by-link, with verified setup and an explicit opt-in.
Payment reconciliation and an owner-reviewed payment-chase queue with follow-ups.
No automatic booking cancellations.
Coming soon
A packaged, rate-aware campaign: booking-time links, non-refundable versus flexible reminders, arrival-day nudges and in-house unpaid reminders.
Available with setup
Release check-in details only when it is safe
Protect access to your property without manually checking every payment.
Available with setup
Fresh £0 balance checks before releasing private check-in details within the arrival-day access window.
Earlier access for confirmed direct bookings or paid early check-in; ordinary bookings follow their normal release time.
Private owner-managed room access details or a Cloudbeds custom field, plus guarded room-change resends.
Separate switches let you keep your existing code-sending system until you are ready to move.
Available with setup · some parts coming soon
Turn spare time into extra revenue
Offer useful early check-in and late check-out options without promising a room that is not ready.
Available with setup
Owner-set times and prices, room availability and turnaround checks, secure payment links and paid add-on recording in Cloudbeds.
Turn early-arrival questions into an early check-in offer, with editable pricing and a purchase link when booking and room checks pass. Direct-booking perks stay free.
Confirm the new time only after payment and another availability check.
Protect direct-booking perks and enable early and late options independently.
Coming soon
Coming soon / awaiting setup: scheduled early check-in and late check-out offers sent only to paid guests, with secure payment before confirmation.
Coming soon / awaiting setup: housekeeping flags for confirmed upsells.
Coming soon / awaiting setup: an upsell scorecard with daily and weekly reports. Payment sales are currently held while Cloudbeds item setup and refund support are unresolved.
A reservation-wide pre-arrival campaign that does not need an existing conversation.
Available with setup · some parts coming soon
A housekeeping app that keeps everyone in step
Give staff a clear phone-friendly plan, not a stream of messages to piece together.
Available with setup
A phone workspace for today and tomorrow, available with setup. Staff invitations show their delivery status once confirmed.
Coming soon
Today and tomorrow's changeovers, priority rooms ready by 1pm, late checkouts with do-not-disturb and lockbox checks, and stayover knock-and-ask tasks.
Guest requests and room issues delivered to the task inbox, with read/done updates and notes.
Guest completion updates where permitted, with payment details kept away from housekeeping staff.
Available with setup · some parts coming soon
Know what needs your attention
See the conversations that matter and get help to guests before a small issue grows.
Available with setup
A customer dashboard for messaging activity, real conversations and handovers.
Owner email alerts for unknown answers, complaints and urgent issues, with a secure reply link.
Safe owner answers can become approved knowledge for the next guest.
Coming soon
A packaged daily operations view and morning email covering arrivals, departures, in-house guests, unpaid balances, pickup and occupancy.
Coming soon
See what is likely to reach your bank
Plan the week with a clearer view of money taken and money still on its way.
Coming soon
Revenue taken today and expected bank credits for the next seven days, split by card payments, Booking.com, Airbnb and Expedia.
Forecast calibration against your bank statements.
Available with setup
Automation with practical safeguards
Roll out at your pace, with a record of what happened and people in control.
Available with setup
Isolated test tools, a go-live checklist and Off, Draft and Auto answering modes.
Independent feature switches and duplicate-send protection.
Decision and delivery audit trails, with owner alerts for exceptions.
Guest-facing property email identities keep your personal alert address out of guest replies.
Available with setup
Works with Cloudbeds
Use reservation facts rather than asking guests to repeat information you already hold.
Available with setup
Verified Cloudbeds connections for reservation details, booking source, balances and supported payment workflows.
Connect your own property credentials and choose which features to activate.
Cloudbeds PMS access is not a connection to every OTA inbox or to Whistle.
Available with setup · some parts coming soon
Keep on top of reviews
Bring feedback together and prepare thoughtful replies in your property's voice.
Available with setup
Review notification email forwarding and manual review entry, with owner-reviewed reply drafts.
Reputation reporting, private feedback and optional review-request tools, enabled separately.
Public review links are never withheld from unhappy guests.
Coming soon
Direct Google Business Profile review synchronisation and reply posting once an authorised account connection is available.
