Phone answering
Phone answering for holiday lets and Airbnb hosts
A short let guest phone line that answers from your approved property knowledge, so the late-night call about the boiler or the parking does not land on your mobile first.
Last updated October 2026
What does a holiday let answering service handle?
The calls guests make once they have booked. Where to park, how the heating works, check-in time, bins, pets, the nearest shop. Guest Desk answers these from property knowledge you approve, 24/7. It never guesses, and it says when it is passing something on.
- Holiday let answering service for one property or many
- Airbnb host phone answering in the UK, whichever platform they booked on
- Serviced accommodation call answering with per-property knowledge
What happens with lockouts and emergencies?
The assistant never reads out key safe or door codes. For a lockout, a leak or a fault, it alerts your urgent owner contact straight away and logs a summary. If anyone is in danger, it tells them to call 999 first. You decide who gets which alerts.
During the staffed hours you choose, it can warm transfer to you or to a Guest Desk agent (£2.95 per handled call), who works inside your Guest Desk account with your full property file.
Can it take enquiries for new bookings?
It can answer questions and point callers to your direct booking link. Where your system is connected, it reads live availability and prices. It never takes payment, never makes or changes a booking, and cannot alter an Airbnb or Booking.com reservation. Those go to you.
- Read-only availability where connected
- Direct booking link shared
- No payments or booking changes by phone
Do I give guests a new number?
Only if you want to. You can divert your existing number to us, all the time, after a few rings or while you are on holiday. Or we can arrange a free UK local number, subject to setup, to list for guests. The line needs configuring before it goes live.
Every call is logged next to that property's guest messages, so you see one record per property.
What does holiday let phone answering cost?
Stays is £15 per property a month for 1 to 9 properties, and £12 for 10 or more. Each property includes 20 calls, then £0.50 per extra call. GBP ex VAT, monthly rolling, free setup, no surcharges.
Stays
1–9 properties
- 20 calls included per property
- Then £0.50 per extra call
- 24/7, no night or weekend surcharge
- Free setup, no contract
Add phone to messaging: +£9/property/mo if you already use Guest Desk messaging
Stays 10+
10 or more properties
- 20 calls included per property
- Then £0.50 per extra call
- 24/7, no night or weekend surcharge
- Free setup, no contract
Add phone to messaging: +£7/property/mo if you already use Guest Desk messaging
Optional human answering: £2.95 per call a Guest Desk agent handles, during the staffed hours you choose. The agent works inside your Guest Desk account with your full property file. Subject to confirmation at setup. No per-minute meter.
Founding member: 20% off for the first 25 customers, confirmed by our team. 14-day trial terms follow the main service. No phone checkout yet: we confirm your plan with you.
How do I get phone answering?
Send this form with your property details and the hours you want covered. We reply by email or phone to agree your line, schedule and approved answers. Setup and connection checks are required before your phone line goes live. No payment is taken here, and nothing is connected until you confirm it.
What else do owners ask?
- What about lockouts and emergencies?
- The AI can repeat the approved access instructions you have given us, but it never reads out key safe or door codes. For a lockout it alerts your urgent contact. Anyone in danger is told to call 999 first.
- Can it help guests who booked through Airbnb or Booking.com?
- Yes, if they call your number. The AI answers from your approved property knowledge whichever platform they booked on. It cannot change an OTA booking; those requests are passed to you.
- Is pricing per property?
- On Stays plans, yes. Each property includes 20 calls a month, then £0.50 per extra call. If you already use Guest Desk messaging, phone is added for +£9 per property a month.