Phone answering
Hotel phone answering service, day and night
Out of hours hotel phone answering and overflow cover for independent UK hotels and B&Bs. Guests get answers from your approved property knowledge, and your team gets a clean handover.
Last updated October 2026
Who is this hotel answering service for?
Independent hotels, inns and B&Bs in the UK with up to 50 rooms. It suits a front desk that is not staffed all night, or that gets busy at check-in. The Hotel plan covers up to 20 rooms, and Hotel Plus covers 21 to 50 rooms.
- Hotel call answering service when reception is closed
- Overflow when the desk is busy, after the rings you choose
- A virtual receptionist for B&Bs that answers, not just notes
How does hotel overflow call answering work?
You set your phone to divert to Guest Desk after a set number of rings, or during set hours. Your team still answers first when they can. If nobody picks up, the AI answers from your approved knowledge and logs the call. This needs your line configured first.
Overflow, out of hours and 24/7 cover all cost the same. There is no surcharge.
Can it quote rooms and take bookings?
It can quote, not transact. Where your system is connected, it reads live availability and prices and sends your direct booking link. It never takes card details or makes, changes or cancels a booking. Those go to your team, or to a callback ticket.
- Read-only availability and prices where connected
- Direct booking link instead of a card over the phone
- Group and special requests handed over with a summary
Is this just an AI receptionist for hotels?
It is an AI receptionist for UK hotels, with limits stated plainly. It tells callers it is AI and that calls are recorded. It answers only from what you approve. When it cannot help, it transfers during staffed hours or opens a callback ticket with a transcript.
Add a Guest Desk agent for £2.95 per handled call, during the staffed hours you choose. The agent works inside your Guest Desk account with your full property file.
What does hotel phone answering cost?
Hotel is £129 a month with 250 calls. Hotel Plus is £229 a month with 600 calls. Extra calls are a set price. All prices are GBP ex VAT, monthly rolling, with free setup and no night or weekend surcharge.
Hotel
Up to 20 rooms
- 250 calls included
- Then £0.40 per extra call
- 24/7, no night or weekend surcharge
- Free setup, no contract
Add phone to messaging: +£99/mo if you already use Guest Desk messaging
Hotel Plus
21–50 rooms
- 600 calls included
- Then £0.35 per extra call
- 24/7, no night or weekend surcharge
- Free setup, no contract
Add phone to messaging: +£179/mo if you already use Guest Desk messaging
Optional human answering: £2.95 per call a Guest Desk agent handles, during the staffed hours you choose. The agent works inside your Guest Desk account with your full property file. Subject to confirmation at setup. No per-minute meter.
Founding member: 20% off for the first 25 customers, confirmed by our team. 14-day trial terms follow the main service. No phone checkout yet: we confirm your plan with you.
How do I get phone answering?
Send this form with your property details and the hours you want covered. We reply by email or phone to agree your line, schedule and approved answers. Setup and connection checks are required before your phone line goes live. No payment is taken here, and nothing is connected until you confirm it.
What else do owners ask?
- Does the AI take bookings or payments over the phone?
- No. Where your system is connected it can read live availability and prices and share your direct booking link. It never takes card details, makes or changes bookings, or issues refunds.
- What happens when the AI cannot help?
- During the hours you staff, it offers a warm transfer to your team or to a Guest Desk agent. Outside those hours it opens a callback ticket with a summary and transcript, and urgent issues go straight to your named contact.
- What does the £2.95 human answering cover?
- It is an optional add-on, subject to confirmation at setup. A Guest Desk agent takes calls the AI hands over, during the staffed hours you choose. The agent works inside your Guest Desk account with your full property file. You pay £2.95 per handled call, with no per-minute meter.
- How long are recordings and transcripts kept?
- Transcripts are kept for 90 days by default. Recording retention depends on the call provider's settings and is confirmed at setup. Each call is logged next to that property's guest messages.